We understand that things happen. Parts are mistakenly ordered, you end up not needing what you thought or something doesn't fit. Not a problem, here at RSD we always do our best to satisfy our customers return requests. Here’s a few things to help ensure your return process goes smoothly.
~ Any new, un-used, un-mounted and unaltered item can be returned within 30 days of receipt.
~ All apparel orders over $249.99 are subject to one free exchange or return including shipping. Please email email@example.com for a return shipping label.
~ Original freight charges will not be credited, nor is RSD responsible for return shipping charges on secondary exchanges/returns, parts orders or orders under $249.99.
~ International customers are responsible for all return shipping costs, including taxes and duties, on all orders no matter the order value.
~ Returns require proof of purchase by referencing a valid Sales Order number or Invoice number.
~ Custom made or clearance items are not returnable.
~ If you have purchased a RSD item from a dealership or other website, please contact them directly, only items that were purchased on the RSD website can be returned to RSD.
1.) Carefully package merchandise to avoid damage during shipment. Depending on it's condition, original packaging may not be sufficient.
2.) Provide instruction on whether you are requesting a refund or exchange
3.) Ship package freight PREPAID (C.O.D.s will not be accepted) to:
ATT: Store Returns
Roland Sands Design
1365 Obispo Ave
Long Beach, CA 90804