We understand that things happen. Parts are mistakenly ordered, you end up not needing what you thought or something doesn't fit. Not a problem, here at RSD we always do our best to satisfy our customers return requests. Here’s a few things to help ensure your return process goes smoothly.
~ Any new, un-used, un-mounted and unaltered item can be returned within 30 days of receipt.
~ Returns are subject to a 10% restocking fee, there is no fee for exchanges.
~ Original freight charges will not be credited, nor is RSD responsible for return shipping charges.
~ Returns require proof of purchase by referencing a valid Sales Order number or Invoice number.
~ Custom made or clearance items are not returnable.
~ If you have purchased a RSD item from a dealership or other website, please contact them directly, only items that were purchased on the RSD website can be returned to RSD.
1.) Carefully package merchandise to avoid damage during shipment. Depending on it's condition, original packaging may not be sufficient.
2.) Ship only those items for which the R.M.A. has been issued
3.) Write the customer R.M.A. number prominently on the outside of the package.
4.) Ship package freight PREPAID (C.O.D.s will not be accepted) to:
ATT: Store Returns
Roland Sands Design
1365 Obispo Ave
Long Beach, CA 90804
If you have a product to return to us, please login to your customer account and initiate the returns directly from the order screen. Once completed, you will be given further instructions and you can monitor the status of your return from your account.